Question 1

How do I raise a complaint?

Accepted Answer

You can register a complaint by calling our support number directly or sending a message on WhatsApp with your Customer ID and issue details. Our local technical team will assist you promptly.

Question 2

How long does it take to resolve a complaint?

Accepted Answer

Minor line or router issues are typically resolved within 2 to 4 hours. In case of major optical fiber cuts or external network outages, our field team works to restore connectivity within 24 hours.

Question 3

What if my complaint is not resolved in time?

Accepted Answer

If your issue is not resolved within the promised timeline, you can directly escalate it by calling our helpline or visiting our local office for same-day resolution.

Question 4

My internet connection is down. How do I report it?

Accepted Answer

First, restart your Wi-Fi router (unplug for 30 seconds and plug back in). If the red LOS light continues blinking or internet does not resume, contact our technical support team immediately.

Question 5

My internet speed is lower than what I'm paying for. What can I do?

Accepted Answer

Ensure your device is connected to the 5GHz Wi-Fi band and stop any background heavy downloads. You can also run a test using our Speed Test tool. If speed remains low, contact us to check optical line signals.

Question 6

I was charged incorrectly. What should I do?

Accepted Answer

If you notice any discrepancy in your plan charges or renewal cycle, please share your payment receipt on our WhatsApp support. Our billing team will verify and resolve it immediately.

Question 7

My recharge failed but the amount was deducted. How do I get a refund?

Accepted Answer

Bank gateways usually auto-reverse failed transactions within 3 to 5 business days. Please share the UPI/Bank Transaction ID (UTR) with us on WhatsApp so we can verify and activate your plan without delay.

Question 8

How can I pay my monthly bill online?

Accepted Answer

You can pay your bill directly by clicking on the Pay Bills link in the top menu using UPI (Google Pay, PhonePe, Paytm), Net Banking, or Debit Cards.

Question 9

How do I get a new high-speed fiber connection?

Accepted Answer

Fill out the contact form above or reach out via call/WhatsApp with your address. Our team will verify network feasibility in your area and install the setup within 24 to 48 hours.

Question 10

Is local customer support available every day?

Accepted Answer

Yes, our customer support team is available daily from 10:00 AM to 7:00 PM. You can call or message our registered helpline numbers for quick assistance.

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